Exceptional people on a big mission
Help us make quality healthcare more accessible for the people of Australia
ABOUT SMILE
Smile is a dynamic national organisation that is based in Australia and was founded in 2006. It is powered by a talented and dedicated team. Our organisation consists of 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover. We have 4,000+ Dentists, 12,000+ Support Team, 1,000+ locations, and nearly 1.1M Members nationally. Smile is experiencing rapid growth as a result of imagineering, blue ocean strategies, and a mission-focused team.
THE MISSION
Smile was founded because we believe that quality health care is fundamental to the enjoyment of life. We believe that a beautiful, healthy smile for life raises our self-esteem, confidence, and spirit. We believe that a beautiful smile and good oral health lead to a healthier and happier life. We also know that poor oral health is linked to serious health conditions such as heart disease, diabetes, stroke, premature birth, and Alzheimer's.
Smile's mission is to revolutionise quality healthcare accessibility and affordability for the people of Australia. We want to ensure that everyone can visit the dentist regularly. If there is a person in Australia who can’t afford a beautiful, healthy smile and great oral health then this matters to us even if this person isn’t our friend or family. We believe we are a group of smaller families that make up a larger family, Australia.
THE OPPORTUNITY
- Join Smile, where there's a culture of excellence and remote work thrives! You have the opportunity to make a positive and sustainable impact on people’s lives every day and throughout the country.
- You will get the opportunity to work with an exceptional leadership team. Our guidance will assist you to reach new heights and achieve the 'best you'.
- We champion independent ownership amongst effective team members, empowering you to take initiative, make decisions, and drive projects forward with confidence.
- Collaborate with a dedicated and talented team who are also friendly, supportive, trustworthy, enduring, and inspiring. You'll always feel connected and empowered whether it's through virtual meetings or shared documents.
- And let's talk about rewards! The exceptional and successful applicant will earn beyond local market standards with opportunities to take on more responsibilities and challenges while enjoying the convenience of remote work.
- For those local to our headquarters, enjoy a vibrant city workspace with plenty of natural light and scenic river views. Amenities like cafes, bars, yoga studios, and 24-hour gyms are at your fingertips.
- For our remote team, enjoy top-of-the-line technology set-up and a positive work environment conducive to productivity. Our remote work approach ensures that Smile achieves its goals and you excel, personally and professionally.
- Smile is the ultimate package. Join us for a challenging mission, exceptional team, inspiring culture, opportunity to impact, impressive rewards, remote working, and an exciting future!
THE CULTURE
Smile is a place where successful and dedicated people come together and work harmoniously to make a positive and sustainable difference in the lives of millions of people and Australia. It is a place for exceptional people who desire to work with other exceptional people. We embrace diversity and initiative as we know that it takes a myriad of ideas, expertise, and approaches to achieve success and longevity.
Our culture fosters imagination, initiative, and excellence by providing an environment where there is a contest of ideas. We relish solving problems elegantly and effectively. The team is encouraged to try ideas and challenge the status quo. We say that we play with ‘live ammo’ meaning that ideas can become a strategy within minutes. We move quickly to stress test ideas and move even more quickly to trial, monitor, tweak, and repeat.
Our Team welcomes open feedback. We appreciate that mistakes and discomfort are an opportunity for growth for everyone. Smile embraces thoughtful disagreement as we know it's not about who’s idea and work but about the best idea and outcome. We frown on ego and politicking as it clouds judgment and isn't conducive to achieving genuine excellence. We are self-assured and quietly confident.
OUR PRINCIPLES
Integrity
Consistently honest, ethical and trustworthy in all dealings
Collaboration
Listening and helping the team succeed each day
Accountability
Take ownership and deliver on your promises
Respect
Appreciate unique perspectives and input of your team
Excellence
Commit to being outstanding in all that you do
WHAT WE LOOK FOR
Excellent problem solving
You enjoy learning
You are driven
Commercial acumen
Interpersonal skills
Excellent communication
POSITIONS AVAILABLE
ROLE OBJECTIVES
The primary objective is to support the company's growth by leveraging artificial intelligence and data-driven insights to optimise marketing strategies. Your role will be instrumental in scaling the business and achieving aggressive sales growth targets while maintaining high retention rates.
You will be accountable for generating accurate performance reports, analysing test results, and providing a centralised source of truth for all marketing metrics. Your role will be instrumental in ensuring the availability, accuracy, and timeliness of data to support strategic decision-making and achieve the company's aggressive growth targets.
This role will be reporting to the Head of Marketing and will be a part of the Retail Dental Cover & Corporate Dental Cover Divisions.
The position will have a full-time commitment of 40 hours per week with at least 6 hours of crossover b/w 8 am-5 pm GMT+10 (Brisbane, Australia)
ABOUT SMILE
Smile is a national digital health company with almost 20 years in the industry, comprising 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover.
Smile is committed to revolutionising quality healthcare accessibility and affordability for the people of Australia. Smile is the top-rated dental cover in the country, offering Retail Dental Cover to the public and Corporate Dental Cover to companies and their teams across Australia.
Smile has been operating successfully with a globally distributed team since 2017.
AMAZING REASONS TO WORK WITH SMILE
- 100% Remote: Enjoy the flexibility and convenience of working from anywhere.
- Full-Time Position: Secure a stable and consistent work schedule.
- Similar Time Zone: Work seamlessly with a team in a compatible time zone.
- Established Company: Join a nearly 20-year-old successful & growing organisation.
- National Presence: Be part of a national Australian company.
- Meaningful Work: Contribute to a noble mission to revolutionise quality healthcare accessibility and affordability.
- Top-Tier Leadership & Team: Collaborate with 'A' leadership and 'A' players, including a successful Australian/Canadian Founder & CEO and a successful Silicon Valley CMO.
- Excellent Culture: Thrive in a positive and supportive work environment with a long-serving team.
- Robust Data Infrastructure: Enjoy data infrastructure that ensures reliable and efficient access to high-quality data, enabling you to perform accurate and timely analyses.
- Diverse Data Sources: Access to a wide range of data sources (e.g. customer data, financial data, operational data, market research) allows for comprehensive and multi-faceted analyses.
KEY RESPONSIBILITIES
- Generate regular reports on key metrics, including sales growth, retention rates, campaign performance, and ROI.
- Ensure the accuracy and completeness of marketing data by consolidating information from various sources.
- Develop dashboards and visualisation tools to present marketing performance data in an accessible and actionable format.
- Design and set up controlled experiments to test marketing hypotheses and strategies.
- Analyse test results to identify insights, trends, and opportunities for optimisation.
- Collaborate with cross-functional teams to implement learnings from tests and drive continuous improvement.
- Establish and maintain a centralised repository for all marketing data and metrics.
- Ensure data integrity and consistency across different systems and platforms.
- Implement data governance best practices to maintain the reliability and accuracy of marketing metrics.
- Segment member data to create personalised marketing communications and experiences.
- Develop targeted messaging and content based on member preferences and behaviour.
- Implement AI-driven recommendation engines to enhance cross-selling and upselling opportunities.
- Conduct market research to identify industry trends, consumer preferences, and competitive landscape.
- Analyse competitor strategies and marketing tactics to identify opportunities and threats.
- Provide strategic recommendations based on market insights to drive competitive advantage.
- Leverage artificial intelligence and machine learning algorithms to identify patterns and trends in marketing data.
- Utilise AI-powered tools for predictive modelling and optimisation of marketing strategies.
- Continuously explore new AI technologies and methodologies to enhance marketing analytics capabilities.
KEY PERFORMANCE INDICATORS
- Metric Availability & Accuracy: Ensure that all metrics are consistently available and accurate, with minimal discrepancies or errors.
- Number & Timeliness of Test Readouts: Conduct a specified number of marketing tests within designated timeframes and provide timely readouts of test results for decision-making.
- Data Integrity & Governance: Maintain high standards of data integrity and governance to ensure the reliability and consistency of marketing data.
- Impact on Strategic Decision-making: Measure the impact of marketing analytics insights on strategic decision-making processes and business outcomes.
- Continuous Improvement: Demonstrate a commitment to continuous improvement by implementing learnings from test results and optimising marketing strategies accordingly.
REQUIREMENTS
This FULL-TIME ROLE will only suit someone who also meets the following requirements:
- Has a passion for excelling in all they do, and this is evidenced in references provided in your application
- Has extensive experience and evidence of achieving exceptional results in Data Analytics
- Can be analytical, strategic, and creative when the role requires it
- Has perfect spoken & written English
- Has the highest integrity
If you believe you are a great fit for the role and meet ALL requirements above, we are looking forward to hearing from you!
ROLE OBJECTIVES
This performance profile aims to attract an emotionally mature Senior Relationship Manager with a proven track record of effectively managing and strengthening relationships with high-value clients or partners, driving revenue growth through strategic collaboration and exceptional service.
This role requires a digitally savvy professional who excels in high-level support, sales, negotiation, and digital project management while assisting with day-to-day operational items.
The ultimate goal is to enhance Smile’s partnerships, ensure seamless execution of new and ongoing initiatives, and contribute to Smile’s commercial success by transforming relationships into revenue opportunities. The position will have a full-time commitment of 40 hours per week with at least 6.5 hours of crossover Mon-Fri, between 8 am-5 pm GMT+10 (Brisbane, Australia).
ABOUT SMILE
Smile is a national digital health company with almost 20 years in the industry, comprising 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover.
Smile is committed to revolutionising quality healthcare accessibility and affordability for the people of Australia. Smile is the top-rated dental cover in the country, offering Retail Dental Cover to the public and Corporate Dental Cover to companies and their teams across Australia.
Smile has been operating successfully with a globally distributed team since 2017.
AMAZING REASONS TO WORK WITH SMILE
- 100% Remote: Enjoy the flexibility and convenience of working from anywhere.
- Full-Time Position: Secure a stable and consistent work schedule.
- Similar Time Zone: Work seamlessly with a team in a compatible time zone.
- Established Company: Join a nearly 20-year-old successful & growing organisation.
- National Presence: Be part of a national Australian company.
- Meaningful Work: Contribute to a noble mission to revolutionise quality healthcare accessibility and affordability.
- Top-Tier Leadership & Team: Collaborate with 'A' leadership and 'A' players, including successful Australian/Canadian Founder/CEO and an accomplished Australian COO with extensive experience building and scaling companies.
- Excellent Culture: Thrive in a positive and supportive work environment with a long-serving team.
- Data Approach: Enjoy the support of data-driven decision-making for strategic optimisations.
KEY RESPONSIBILITIES
Strengthen and Manage Partnerships:
- Use highly developed verbal and written communication skills to build trust, retain relationships, and provide exceptional support and training to our health partners.
- Proactively engage with our partners through inbound and outbound calls, emails, and occasionally via live chat, providing assistance, resolving issues and exploring revenue-building opportunities.
Drive Revenue through Strategic Partnerships:
- Leverage sales and negotiation skills to identify and create revenue-generating opportunities via partnerships.
- Collaborate with marketing and technical teams to ideate and implement digital engagement and revenue growth initiatives.
Operational and Administrative Excellence:
- Assist with some day-to-day operational and administrative processes.
- Ensure any administrative tasks are handled with high attention to detail and a focus on operational excellence.
- Seek and suggest operational efficiencies.
Digital Project Management and Technical Proficiency:
- Utilise Asana to efficiently manage and track the progress of our regular and new partner initiatives and operational tasks.
- Be proactive in adopting and mastering new digital tools and systems, assisting in technical implementations, and optimising processes.
- Liaise with technical and marketing departments to ensure the successful execution of digital marketing initiatives and solutions.
Train and Support Partners:
- Lead training sessions to help our health partners understand the product, processes, and tools, increasing their engagement and satisfaction.
- Develop training materials and sessions to ensure practices are equipped to succeed as partners of Smile.
REQUIREMENTS
This FULL-TIME ROLE will only suit someone who also meets the following requirements:
- English Skills: Perfect professional proficiency in spoken and written English.
- Striving for Excellence: Has a passion for excelling in all they do, evidenced in achievements and the 3 references provided in the application process.
- Long-Term Vision: Strong dedication to fostering long-term collaboration, as demonstrated by previous experiences.
- Deep Relationship Management Skills: At least 8 years of experience managing and achieving exceptional results with high-value clients.
- Sales & Negotiation Skills: Proven ability to turn partnerships into revenue opportunities.
- Digital & Tech-Savvy: Comfortable with online project management tools, email marketing systems, and work-from-home collaboration tools, and learns new tools and technology quickly.
- Inbound & Outbound Calling Skills: Highly developed skills to engage with partners through calls to foster relationships and explore opportunities, plus a very quiet home office environment conducive to private calls.
- Project Management: Experience managing multiple projects and utilising digital tools to stay organised.
- Organisational Skills: Strong ability to manage multiple tasks, prioritize, and ensure operational excellence.
- Operational Excellence: Skilled in managing day-to-day administrative and operational functions with precision.
- Proactive & Self-Motivated: Ability to work independently and take initiative without direct oversight.
- Team Player: Willingness to collaborate across teams to achieve business objectives.
- Integrity: Has the highest integrity.
- Education: Bachelor’s degree in a related field.
If you believe you are a great fit for the role and meet ALL requirements above, we are looking forward to hearing from you!
ROLE OBJECTIVES
This performance profile aims to attract a CRM Marketing Manager with a proven track record of developing & implementing successful CRM strategies for marketplaces by driving member acquisition, engagement, and retention strategies to scale Retail Dental Cover and Corporate Dental Cover at Smile.
You will utilise CRM Marketing strategies, including leveraging AI technologies to enhance member onboarding, engagement, and renewal processes.
This role will be reporting to the Head of Marketing and will be a part of the Retail Dental Cover & Corporate Dental Cover Divisions. The position will have a full-time commitment of 40 hours per week with at least 6 hours of crossover b/w 8 am-5 pm GMT+10 (Brisbane, Australia).
ABOUT SMILE
Smile is a national digital health company with almost 20 years in the industry, comprising 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover.
Smile is committed to revolutionising quality healthcare accessibility and affordability for the people of Australia. Smile is the top-rated dental cover in the country, offering Retail Dental Cover to the public and Corporate Dental Cover to companies and their teams across Australia.
Smile has been operating successfully with a globally distributed team since 2017.
AMAZING REASONS TO WORK WITH SMILE
- 100% Remote: Enjoy the flexibility and convenience of working from anywhere.
- Full-Time Position: Secure a stable and consistent work schedule.
- Similar Time Zone: Work seamlessly with a team in a compatible time zone.
- Established Company: Join a nearly 20-year-old successful & growing organisation.
- National Presence: Be part of a national Australian company.
- Meaningful Work: Contribute to a noble mission to revolutionise quality healthcare accessibility and affordability.
- Top-Tier Leadership & Team: Collaborate with 'A' leadership and 'A' players, including a successful Australian/Canadian Founder & CEO and a successful Silicon Valley CMO.
- Excellent Culture: Thrive in a positive and supportive work environment with a long-serving team.
- Advanced CRM Technology: Cutting-edge CRM platform (ActiveCampaign) and supporting tools such as PowerBI, Asana, etc.
- Data-Driven Decision Making: Enjoy prioritising data-driven strategies that ensure you make informed decisions, personalise marketing efforts, and improve customer satisfaction.
KEY PERFORMANCE INDICATORS
- Email and Notification Engagement Metrics: Increase key email performance metrics (open rates, click-through rates, conversion rates, unsubscribe) and optimise mobile app notifications to improve click-through and conversion
- Onboarding: Implement and optimise campaigns designed to improve new member onboarding, including mobile app usage, choosing a dentist and scanning invoices and increasing member engagement metrics (e.g. rewards, referrals, open rates, click-through rates).
- Retention: Implement and optimise email and app notification campaigns designed to improve the retention of current subscribers
- Innovation and Optimisation: Implement new AI-driven CRM features or strategies quarterly to enhance efficiency and effectiveness
KEY RESPONSIBILITIES
- Develop and execute a comprehensive CRM strategy aligned with business goals to drive YOY sales growth and retention rates to meet or exceed goals.
- Onboarding, engaging, and renewing members through email, SMS, and in-product touchpoints.
- Developing processes to help the company get closer to our members, generating insights that improve our members’ experience and the marketing programs that attract and retain them
- Implement campaigns to increase app downloads, dental invoice scans, and overall app engagement.
- Design and execute rewards programs and referral initiatives to enhance member engagement.
- Leverage tools within ActiveCampaign, including AI, to optimise member engagement and conversion rates.
- Collaborate cross-functionally with marketing, sales, and product teams to enhance member journeys and experiences.
- Develop personalised communication strategies for renewals and proactive member support.
- Leverage predictive analytics to identify at-risk members and implement preemptive retention measures.
- Design and execute targeted email campaigns, workflows, and automation sequences to nurture leads and increase conversions.
- Implement a continuous testing strategy to evaluate the business impact of new subject lines, email creative, and email frequency
- Utilise data analytics and AI-driven insights to optimise campaign performance and member segmentation.
- Oversee CRM database integrity and ensure accurate member data management.
- Analyse member behaviour, trends, and feedback to inform strategic decision-making and improve the member experience.
- Stay updated on CRM technologies and industry best practices to drive continuous improvement and innovation in member engagement strategies.
REQUIREMENTS
This FULL-TIME ROLE will only suit someone who also meets the following requirements:
- Has a passion for excelling in all they do, and this is evidenced in references provided in your application
- Has extensive experience and evidence of achieving exceptional results in CRM Management
- Can be analytical, strategic, and creative when the role requires it
- Has perfect spoken & written English
- Has the highest integrity
If you believe you are a great fit for the role and meet ALL requirements above, we are looking forward to hearing from you!